Director of Operations & Analytics - Sales & Customer Success
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THE CHALLENGE
At Eventbrite, we are bringing innovative products and a fresh approach to an industry with entrenched interests and diverse competition. We believe that innovative technology and a customer-centric mindset are key elements to building a successful business and creating world-class customer experiences. In a fast-paced sales environment, it’s critical for our sales leadership team to have visibility and insights regarding leading and lagging performance indicators to drive decision-making. Concurrently, as Eventbrite’s customer base grows and evolves, we need to thoughtfully leverage data to ensure our customer experience grows and evolves with them.
THE TEAM
Partnering daily with Sales, Customer Success, and Integrity Operations leadership, this role sits in the Business Operations team. We are responsible for supporting the Customer teams by driving global consistency and excellence through process improvement and analytics to uncover actionable insights – both at the strategic and tactical levels.
THE ROLE
The Director of Operations & Analytics, Sales & Customer Success is a driver of day-to-day operational execution and growth. You’ll lead the team responsible for analyzing, identifying, and executing on opportunities impacting acquisition of new business and the growth and retention of existing business.
YOU WILL
Draw insights from rigorous analyses, develop informed recommendations, and then drive implementation on the most critical opportunities and challenges at Eventbrite.
Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution for growth
Apply thought leadership, analytical skills and business judgment to help leadership prioritize next steps, deliver operational excellence and foster innovation and growth
Own key business operating rhythms that drive performance and accountability
Lead process improvement initiatives to constantly identify and execute on opportunities for efficiency, productivity and profitability
Manage cross-functional stakeholders across Marketing, Sales, Customer Success, and Finance
Surface, diagnose, and resolve data integrity issues
THE SKILLSET
At least 7 years of experience in (consulting, sales operations, marketing operations, customer operations, business operations) in a SaaS environment
Expertise in sales and customer success metrics, including new business, retention, knowledge base / help center, support, and proactive outreach key performance indicators
Proven analytical and quantitative skills with an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses, connects the dots through integrative thinking to condense complexity into operational clarity
Knows how to balance strategy and execution: Willing to roll up sleeves and get scrappy to get things done - knows how to get wins, build momentum and balance executing on “no regrets” actions with longer-term strategic progress
About the job
Director of Operations & Analytics - Sales & Customer Success
To see similar active jobs please follow this link: Remote Management jobs
THE CHALLENGE
At Eventbrite, we are bringing innovative products and a fresh approach to an industry with entrenched interests and diverse competition. We believe that innovative technology and a customer-centric mindset are key elements to building a successful business and creating world-class customer experiences. In a fast-paced sales environment, it’s critical for our sales leadership team to have visibility and insights regarding leading and lagging performance indicators to drive decision-making. Concurrently, as Eventbrite’s customer base grows and evolves, we need to thoughtfully leverage data to ensure our customer experience grows and evolves with them.
THE TEAM
Partnering daily with Sales, Customer Success, and Integrity Operations leadership, this role sits in the Business Operations team. We are responsible for supporting the Customer teams by driving global consistency and excellence through process improvement and analytics to uncover actionable insights – both at the strategic and tactical levels.
THE ROLE
The Director of Operations & Analytics, Sales & Customer Success is a driver of day-to-day operational execution and growth. You’ll lead the team responsible for analyzing, identifying, and executing on opportunities impacting acquisition of new business and the growth and retention of existing business.
YOU WILL
Draw insights from rigorous analyses, develop informed recommendations, and then drive implementation on the most critical opportunities and challenges at Eventbrite.
Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution for growth
Apply thought leadership, analytical skills and business judgment to help leadership prioritize next steps, deliver operational excellence and foster innovation and growth
Own key business operating rhythms that drive performance and accountability
Lead process improvement initiatives to constantly identify and execute on opportunities for efficiency, productivity and profitability
Manage cross-functional stakeholders across Marketing, Sales, Customer Success, and Finance
Surface, diagnose, and resolve data integrity issues
THE SKILLSET
At least 7 years of experience in (consulting, sales operations, marketing operations, customer operations, business operations) in a SaaS environment
Expertise in sales and customer success metrics, including new business, retention, knowledge base / help center, support, and proactive outreach key performance indicators
Proven analytical and quantitative skills with an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses, connects the dots through integrative thinking to condense complexity into operational clarity
Knows how to balance strategy and execution: Willing to roll up sleeves and get scrappy to get things done - knows how to get wins, build momentum and balance executing on “no regrets” actions with longer-term strategic progress