Director of Messaging Strategy - Operations & Compliance
Role Overview
As Director of Messaging Strategy, Operations & Compliance, you’ll lead the teams responsible for ensuring the strategic health, regulatory integrity, and operational excellence of Postscript’s messaging platform. Reporting to the SVP of Legal & Messaging Strategy (member of the strategic leadership team), you’ll oversee two high-impact areas: (1) Messaging Operations – including phone number provisioning, channel selection (e.g. 10DLC, short code, toll-free, OTT), international routing, and partner management – and (2) Compliance Services – our customer-facing team that delivers value-add onboarding audits and operational compliance reviews. This role will shape how Postscript sustains best-in-class message deliverability and regulatory readiness while deepening trusted relationships with carriers, compliance partners, and customers. You’ll collaborate cross-functionally across Product, Legal, Engineering, and Go-to-Market to help Postscript scale efficiently and compliantly. This is a fully remote position based in the U.S., with occasional travel for internal planning and external meetings.
Key Responsibilities
Lead Postscript’s overall messaging strategy across number provisioning, deliverability, channel mix, and global routing
Oversee the Compliance Services team’s delivery of compliance audits, onboarding reviews, and live customer compliance guidance
Create and oversee a customer-first, value-add and integrated customer experience with Compliance Services and work closely with the go-to-market team
Own the team that manages number lifecycle operations and relationships with CPaaS vendors, aggregators, and major carriers
Build and manage strategic plans for emerging channels (e.g., OTT messaging) and cross-border messaging needs
Develop compliance playbooks and standard operating procedures in collaboration with Legal and Product
Champion deliverability as a product pillar: advocate for infrastructure and roadmap decisions that improve throughput, message reach, and carrier trust
Serve as a primary external representative for messaging strategy and compliance — including in carrier relationships and industry groups
Define and monitor KPIs across deliverability, provisioning turnaround, regulatory compliance, and customer satisfaction
Inspire, lead, and grow a high-performing team (~10 direct and indirect reports across Messaging Ops, Compliance Services, and internal tooling)
What We’ll Love About You
7+ years of experience in messaging, compliance, or platform operations within SaaS or telecom (CPaaS experience and/or work in a regulated SaaS is a plus, not a requirement)
Demonstrated success in building or leading operational and/or compliance teams with a cross-functional remit
Strong organizational skills with an outcome oriented approach
Strategic mindset with the ability to zoom in and out — from tactical problem-solving to long-range planning
Understanding of messaging infrastructure, regulatory standards (e.g., TCPA, CTIA), and deliverability fundamentals
Deeply customer-empathetic: passionate about operationalizing compliance as a value driver, not just a guardrail
Outstanding communication and leadership skills — able to collaborate and influence at all levels internally and externally
Experience working with cross-functional partners such as Legal, Engineering, GTM and Product
Familiarity with international carrier requirements and/or alternative messaging channels is a plus
What You’ll Love About Us
Compensation: Salary range of USD $180,000–$230,000 base + bonus + equity (we do not have geo-based salaries)
Growth: Help shape a core strategic pillar at a high-growth startup — with visibility across Product, Legal, Operations and GTM
Impact: Your work will directly influence the reliability, reputation, and scalability of Postscript’s core messaging engine
Flexibility: Fully remote with regular company offsites and quarterly team gatherings
Benefits: Medical, dental, vision insurance (100% of employee premium covered); flexible PTO; 5-year exercise window on equity
Join us at Postscript to lead the future of compliant, customer-centric SMS messaging. If you’re excited about driving messaging excellence at scale and ensuring our customers communicate effectively and responsibly — we want to hear from you!
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Director of Messaging Strategy - Operations & Compliance
Role Overview
As Director of Messaging Strategy, Operations & Compliance, you’ll lead the teams responsible for ensuring the strategic health, regulatory integrity, and operational excellence of Postscript’s messaging platform. Reporting to the SVP of Legal & Messaging Strategy (member of the strategic leadership team), you’ll oversee two high-impact areas: (1) Messaging Operations – including phone number provisioning, channel selection (e.g. 10DLC, short code, toll-free, OTT), international routing, and partner management – and (2) Compliance Services – our customer-facing team that delivers value-add onboarding audits and operational compliance reviews. This role will shape how Postscript sustains best-in-class message deliverability and regulatory readiness while deepening trusted relationships with carriers, compliance partners, and customers. You’ll collaborate cross-functionally across Product, Legal, Engineering, and Go-to-Market to help Postscript scale efficiently and compliantly. This is a fully remote position based in the U.S., with occasional travel for internal planning and external meetings.
Key Responsibilities
Lead Postscript’s overall messaging strategy across number provisioning, deliverability, channel mix, and global routing
Oversee the Compliance Services team’s delivery of compliance audits, onboarding reviews, and live customer compliance guidance
Create and oversee a customer-first, value-add and integrated customer experience with Compliance Services and work closely with the go-to-market team
Own the team that manages number lifecycle operations and relationships with CPaaS vendors, aggregators, and major carriers
Build and manage strategic plans for emerging channels (e.g., OTT messaging) and cross-border messaging needs
Develop compliance playbooks and standard operating procedures in collaboration with Legal and Product
Champion deliverability as a product pillar: advocate for infrastructure and roadmap decisions that improve throughput, message reach, and carrier trust
Serve as a primary external representative for messaging strategy and compliance — including in carrier relationships and industry groups
Define and monitor KPIs across deliverability, provisioning turnaround, regulatory compliance, and customer satisfaction
Inspire, lead, and grow a high-performing team (~10 direct and indirect reports across Messaging Ops, Compliance Services, and internal tooling)
What We’ll Love About You
7+ years of experience in messaging, compliance, or platform operations within SaaS or telecom (CPaaS experience and/or work in a regulated SaaS is a plus, not a requirement)
Demonstrated success in building or leading operational and/or compliance teams with a cross-functional remit
Strong organizational skills with an outcome oriented approach
Strategic mindset with the ability to zoom in and out — from tactical problem-solving to long-range planning
Understanding of messaging infrastructure, regulatory standards (e.g., TCPA, CTIA), and deliverability fundamentals
Deeply customer-empathetic: passionate about operationalizing compliance as a value driver, not just a guardrail
Outstanding communication and leadership skills — able to collaborate and influence at all levels internally and externally
Experience working with cross-functional partners such as Legal, Engineering, GTM and Product
Familiarity with international carrier requirements and/or alternative messaging channels is a plus
What You’ll Love About Us
Compensation: Salary range of USD $180,000–$230,000 base + bonus + equity (we do not have geo-based salaries)
Growth: Help shape a core strategic pillar at a high-growth startup — with visibility across Product, Legal, Operations and GTM
Impact: Your work will directly influence the reliability, reputation, and scalability of Postscript’s core messaging engine
Flexibility: Fully remote with regular company offsites and quarterly team gatherings
Benefits: Medical, dental, vision insurance (100% of employee premium covered); flexible PTO; 5-year exercise window on equity
Join us at Postscript to lead the future of compliant, customer-centric SMS messaging. If you’re excited about driving messaging excellence at scale and ensuring our customers communicate effectively and responsibly — we want to hear from you!