Digital Producer
To see similar active jobs please follow this link: Remote Customer Success jobs
The Role
Modern health is looking for a highly organized and imaginative Digital Producer to join our Content team. This role will partner with our Operations, Clinical Care, Content, and Tech teams to develop and expand our client content and Circles programs, live private group sessions requested by clients and led by Modern Health providers. The ideal candidate has a passion for writing and producing live content, is excited to build systems and processes that help deliver that content on a global scale, and has experience working with clients.
This position is not eligible to be performed in Hawaii.
What You’ll Do
Support the development and production of content packages, partnering closely with Modern Health’s clinical and client services teams
Manage scheduling and logistics for client content packages, including setting expectations with clients, responding to diverse client requests, and advising on client-related questions and concerns
Familiarity with and interest in developing skills for managing platforms like Zendesk, Zoom, Airtable, and more
Work cross-functionally with internal Modern Health teams, as well as Modern Health providers
Oversee the selection, resourcing, and scheduling of providers for the development of content and facilitation of Circles programs
Collaborate on the ideation and development of content scripts, slide decks, audio, and video content in collaboration with the Clinical Care team and our providers
Organize and assess internal, member, and client feedback
Collaborate on the tracking of content meta-data and verify the processing of provider agreements, order forms, and payments
Oversee the collection and reporting of qualitative and quantitative feedback to drive improvements in our content and member experience
Prepare providers for sessions and provide feedback to them post-sessions
Who You Are
2+ years of experience
Excellent organizational skills and impeccable attention to detail with a track record of managing projects that pertain to multiple stakeholders (e.g. clients and providers)
Excellent verbal and written communication skills, strong business judgment, and the desire to lead projects with high visibility
Digital content coordination experience a plus
Experience managing many tasks and competing deadlines
Work well with others and have strong relationship building skills
Ability to thrive in a rapidly changing environment, continuously learn, receive constructive criticism well, and successfully manage multiple projects with a sense of urgency
Experience managing customer or member support with quick response times and ability to manage urgent requests
Passionate about the mental health space and how localized experiences can reach more people and help create meaningful change in their lives
Benefits
Fundamentals:
Medical / Dental / Vision / Disability / Life Insurance
High Deductible Health Plan with Health Savings Account (HSA) option
Flexible Spending Account (FSA)
Access to coaches and therapists through Modern Health's platform
Generous Time Off
Company-wide Collective Pause Days
Family Support:
Parental Leave Policy
Family Forming Benefit through Carrot
Family Assistance Benefit through UrbanSitter
Professional Development:
Professional Development Stipend
Financial Wellness:
401k
Financial Planning Benefit through Origin
But wait there’s more…!
Annual Wellness Stipend to use on items that promote your overall well being
New Hire Stipend to help cover work-from-home setup costs
ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
Monthly Cell Phone Reimbursement
Digital Producer
To see similar active jobs please follow this link: Remote Customer Success jobs
The Role
Modern health is looking for a highly organized and imaginative Digital Producer to join our Content team. This role will partner with our Operations, Clinical Care, Content, and Tech teams to develop and expand our client content and Circles programs, live private group sessions requested by clients and led by Modern Health providers. The ideal candidate has a passion for writing and producing live content, is excited to build systems and processes that help deliver that content on a global scale, and has experience working with clients.
This position is not eligible to be performed in Hawaii.
What You’ll Do
Support the development and production of content packages, partnering closely with Modern Health’s clinical and client services teams
Manage scheduling and logistics for client content packages, including setting expectations with clients, responding to diverse client requests, and advising on client-related questions and concerns
Familiarity with and interest in developing skills for managing platforms like Zendesk, Zoom, Airtable, and more
Work cross-functionally with internal Modern Health teams, as well as Modern Health providers
Oversee the selection, resourcing, and scheduling of providers for the development of content and facilitation of Circles programs
Collaborate on the ideation and development of content scripts, slide decks, audio, and video content in collaboration with the Clinical Care team and our providers
Organize and assess internal, member, and client feedback
Collaborate on the tracking of content meta-data and verify the processing of provider agreements, order forms, and payments
Oversee the collection and reporting of qualitative and quantitative feedback to drive improvements in our content and member experience
Prepare providers for sessions and provide feedback to them post-sessions
Who You Are
2+ years of experience
Excellent organizational skills and impeccable attention to detail with a track record of managing projects that pertain to multiple stakeholders (e.g. clients and providers)
Excellent verbal and written communication skills, strong business judgment, and the desire to lead projects with high visibility
Digital content coordination experience a plus
Experience managing many tasks and competing deadlines
Work well with others and have strong relationship building skills
Ability to thrive in a rapidly changing environment, continuously learn, receive constructive criticism well, and successfully manage multiple projects with a sense of urgency
Experience managing customer or member support with quick response times and ability to manage urgent requests
Passionate about the mental health space and how localized experiences can reach more people and help create meaningful change in their lives
Benefits
Fundamentals:
Medical / Dental / Vision / Disability / Life Insurance
High Deductible Health Plan with Health Savings Account (HSA) option
Flexible Spending Account (FSA)
Access to coaches and therapists through Modern Health's platform
Generous Time Off
Company-wide Collective Pause Days
Family Support:
Parental Leave Policy
Family Forming Benefit through Carrot
Family Assistance Benefit through UrbanSitter
Professional Development:
Professional Development Stipend
Financial Wellness:
401k
Financial Planning Benefit through Origin
But wait there’s more…!
Annual Wellness Stipend to use on items that promote your overall well being
New Hire Stipend to help cover work-from-home setup costs
ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
Monthly Cell Phone Reimbursement