Customer Success Specialist - Contract
To see similar active jobs please follow this link: Remote Customer Success jobs
Skedda is a leading hybrid workplace experience platform dedicated to streamlining desk and room reservations and scheduling. We serve over 7,000 customers and nearly two million users, including IBM, Siemens, Mercedes-Benz, and Harvard University.
Today, the product includes functionality such as floor plan visualizations, desk and meeting room booking, and utilization reports and analytics. Skedda integrates with key workplace tools like Microsoft365 and Google Workspace, and has won awards from G2, Capterra, and SoftwareAdvice.
Role overview
Centers around a PhD-level understanding of our product
Being curious about customers’ unique space scheduling scenarios
Collecting and reporting feedback to assist with product development decisions
Collaborating with the broader team on support strategy, product strategy, and customer relationship management
Day to day responsibilities
Answering email/chat questions from prospective and existing customers about our product
Helping customers find solutions to their unique scheduling scenarios
Providing customers with product demos via video link
Updating internal product collateral (knowledge base, etc)
About you
You’re a strong verbal and written communicatorYou’re a systems thinker who can help bring clarity to complex ideasYou keep customer needs top of mind during your design and decision making process
You can balance a pragmatic problem solving approach with a strong attention to detail
You welcome feedback to improve your skills and work
You take initiative and work with a healthy sense of urgency
Skills & Experience
Demonstrate outstanding written and verbal communication in English
Have a friendly, engaging and professional manner
Be generally interested in technology/SaaS products
Have some experience in customer/client interaction
Be motivated to help customers get the most out of our product
Be a highly-organized person with an attention to detail
Benefits
Competitive salary, benefits package, and paid time off
Flexible schedule
Creative and collaborative work environment
Direct exposure to the leadership team across departments
Be empowered to leave a significant mark on the product and the customers
About us
We’re an international team from 14+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly.
At Skedda, our Mission is to empower organizations to bring workspaces to life. We take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues:
We are a community
Quality is at our core
Take ownership
Create momentum every day
Tackle hard problems
Be curious
We are defining the future of the workplace experience, helping businesses to design meaningful, seamless, fully integrated employee experiences and interactions in the hybrid workplace. We’re growing fast with a lot of new opportunities ahead!
To learn more about Skedda, please visit https://www.skedda.com/blog/skedda-mission-vision-virtues.
About the job
Customer Success Specialist - Contract
To see similar active jobs please follow this link: Remote Customer Success jobs
Skedda is a leading hybrid workplace experience platform dedicated to streamlining desk and room reservations and scheduling. We serve over 7,000 customers and nearly two million users, including IBM, Siemens, Mercedes-Benz, and Harvard University.
Today, the product includes functionality such as floor plan visualizations, desk and meeting room booking, and utilization reports and analytics. Skedda integrates with key workplace tools like Microsoft365 and Google Workspace, and has won awards from G2, Capterra, and SoftwareAdvice.
Role overview
Centers around a PhD-level understanding of our product
Being curious about customers’ unique space scheduling scenarios
Collecting and reporting feedback to assist with product development decisions
Collaborating with the broader team on support strategy, product strategy, and customer relationship management
Day to day responsibilities
Answering email/chat questions from prospective and existing customers about our product
Helping customers find solutions to their unique scheduling scenarios
Providing customers with product demos via video link
Updating internal product collateral (knowledge base, etc)
About you
You’re a strong verbal and written communicatorYou’re a systems thinker who can help bring clarity to complex ideasYou keep customer needs top of mind during your design and decision making process
You can balance a pragmatic problem solving approach with a strong attention to detail
You welcome feedback to improve your skills and work
You take initiative and work with a healthy sense of urgency
Skills & Experience
Demonstrate outstanding written and verbal communication in English
Have a friendly, engaging and professional manner
Be generally interested in technology/SaaS products
Have some experience in customer/client interaction
Be motivated to help customers get the most out of our product
Be a highly-organized person with an attention to detail
Benefits
Competitive salary, benefits package, and paid time off
Flexible schedule
Creative and collaborative work environment
Direct exposure to the leadership team across departments
Be empowered to leave a significant mark on the product and the customers
About us
We’re an international team from 14+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly.
At Skedda, our Mission is to empower organizations to bring workspaces to life. We take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues:
We are a community
Quality is at our core
Take ownership
Create momentum every day
Tackle hard problems
Be curious
We are defining the future of the workplace experience, helping businesses to design meaningful, seamless, fully integrated employee experiences and interactions in the hybrid workplace. We’re growing fast with a lot of new opportunities ahead!
To learn more about Skedda, please visit https://www.skedda.com/blog/skedda-mission-vision-virtues.