Customer Success Operations Analyst

We are seeking a Customer Success Operations Analyst with experience using ChurnZero to join our team. In this role, you will be responsible for analyzing customer data, tracking customer success metrics, and implementing strategies to improve customer retention and satisfaction.

What You'll Do:

• Managing and optimizing the ChurnZero platform to track customer interactions, monitor customer health, and identify at-risk customers

• Analyzing customer data and trends to identify opportunities for improvement and growth

• Collaborating with the Customer Success team to develop and implement strategies to increase customer retention and satisfaction

• Developing and maintaining reports and dashboards to track key customer success metrics

• Conducting regular reviews and analysis of customer accounts to identify potential churn risks and opportunities for upsell or cross-sell

• Providing insights and recommendations to the Customer Success team based on data analysis and customer feedback

• Assisting with the implementation of new customer success initiatives and programs

• Keeping abreast of industry trends and best practices in customer success operations

What You'll Bring:

• A bachelor's degree in business, marketing, or a related field

• 2+ years of experience in a customer success or operations role, preferably in a SaaS or technology company

• Experience using ChurnZero or a similar customer success platform

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Strong attention to detail and organizational skills

• Experience as a CSM is a plus

If you are passionate about customer success and have experience using ChurnZero to drive results, we would love to hear from you. Join our team and help us deliver exceptional customer experiences and drive business growth