Customer Success Manager

We are looking for a Customer Success Manager for the SMB and Corp segment market to join our team. 

Working on our team as a Customer Success Manager position involves:

• managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;

• collecting feedback from customers about the Creatio system and satisfaction with the partner’s implementation project solution;   

• developing and maintaining trusted relationships with key partners and their customers;

• driving customer retention and renewals by building strong relationships;

• collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.

Candidate Expectations:

• 3+ years of experience working with global SMB or Corporate segment customers;     

• English language — Advanced; 

• experience in implementing/customizing corporate software;    

• excellent communication and presentation skills;     

• experience with CRM / ERP / Core systems;

• experience in problem-solving, working with customer objections;

• experience in conducting trainings and presentations;     

• understanding business needs with further translation into the requirements.

What to expect from us:

• the award-winning product (a Leader in Gartner Quadrants) to be proud of;

• a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;

• culture of genuine care, ownership, dedication, and high standards;

• a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;

• Creatio offers all team members competitive pay;

• paid leave options for life-qualifying events, sicknesses, etc.