Customer Success Manager

We are looking for a Customer Success Manager. This role involves managing a portfolio of customers and partners in the Middle East region, coordinating the subscription renewal process and assisting partners with the launch and support of new customer systems.

Working on our team as a Customer Success Manager position involves:

• building trusted relationships with all key customers;

• conducting customer onboarding sessions;

• addressing concerns and providing guidance and support;

• collaborating with the Sales team on customer expansion;

• monitoring and managing customer health, identifying potential risks, and taking proactive measures to mitigate them;

• gathering customer feedback, requests, and issues, and effectively communicating them to the relevant teams;

• analyzing customer success metrics.

Candidate Expectations:

• 2+ years of experience working with global customers;  

• proficiency in Arabic and English — Advanced Level;

• experience in implementing/customizing corporate software;  

• experience in problem-solving, working with customer objections;  

• experience in conducting trainings and presentations;  

• experience in account management and being able to build and maintain trusted relationships with customers. 

What to expect from us:

• the award-winning product (a Leader in Gartner Quadrants) to be proud of;

• a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;

• culture of genuine care, ownership, dedication, and high standards (learn more here);

• a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;

• caring for your health: Creatio offers several options for medical insurance together with our medical partner;

• Creatio offers all team members competitive pay;

• paid leave options for life-qualifying events, sicknesses, etc.;

• nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.