Customer Success Manager
To see similar active jobs please follow this link: Remote Customer Success jobs
Job Overview:
In this role, your primary goal is to drive success for our Enterprise customers, particularly those within Coursera for Business, by helping them achieve their strategic outcomes. Your performance hinges on effectively managing client relationships, balancing account renewal and growth objectives, and maintaining high customer satisfaction. This position will have you collaborating closely with cross-functional teams in Sales, Marketing, Product, and Implementation Services to contribute to Coursera’s growth and long-term success.
Coursera for Business is our enterprise offering that leverages Coursera’s unmatched technology platform and range of content to deliver an enterprise learning solution that helps companies transform their talent. Coursera for Business equips employers around the world, with the tools and resources they need to keep their talent sharp and, in turn, keep their business competitive.
Responsibilities:
Own strategic customer relationships with our Coursera for Business customers through a combination of remote & on-site engagements
Responsible for client management; driving product usage, data storytelling, helping customers articulate the business value of Coursera’s learning platform, and showcasing the platform’s organizational impact.
Influencing renewal and retention results by identifying opportunities for closing additional (upsell and cross-sell) revenue
Ensure customer success by driving adoption, managing customer relationships, creating executive sponsorship, conducting business reviews, and sharing best practices.
Develop programs to increase the engagement of customers and drive their key metrics, working closely with our content strategy, product, and pedagogy teams to ensure learner success
Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution
Provide quantitative/qualitative analysis to inform team decision-making and product roadmap
Drive customer advocacy and engagement with engagement in virtual and in-person events
Onsite travel to customers expected approx. 20% of time
Basic Qualifications:
4+ years of customer success experience, account management/sales experience a strong plus
Experience in high customer retention, renewal, and growth
Demonstrated history in the successful management of upsell campaigns
Experience working with complex Enterprise customers
Business fluency in both French and English
If this opportunity interests you, you might like these courses on Coursera:
LI-JB1
About the job
Customer Success Manager
To see similar active jobs please follow this link: Remote Customer Success jobs
Job Overview:
In this role, your primary goal is to drive success for our Enterprise customers, particularly those within Coursera for Business, by helping them achieve their strategic outcomes. Your performance hinges on effectively managing client relationships, balancing account renewal and growth objectives, and maintaining high customer satisfaction. This position will have you collaborating closely with cross-functional teams in Sales, Marketing, Product, and Implementation Services to contribute to Coursera’s growth and long-term success.
Coursera for Business is our enterprise offering that leverages Coursera’s unmatched technology platform and range of content to deliver an enterprise learning solution that helps companies transform their talent. Coursera for Business equips employers around the world, with the tools and resources they need to keep their talent sharp and, in turn, keep their business competitive.
Responsibilities:
Own strategic customer relationships with our Coursera for Business customers through a combination of remote & on-site engagements
Responsible for client management; driving product usage, data storytelling, helping customers articulate the business value of Coursera’s learning platform, and showcasing the platform’s organizational impact.
Influencing renewal and retention results by identifying opportunities for closing additional (upsell and cross-sell) revenue
Ensure customer success by driving adoption, managing customer relationships, creating executive sponsorship, conducting business reviews, and sharing best practices.
Develop programs to increase the engagement of customers and drive their key metrics, working closely with our content strategy, product, and pedagogy teams to ensure learner success
Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution
Provide quantitative/qualitative analysis to inform team decision-making and product roadmap
Drive customer advocacy and engagement with engagement in virtual and in-person events
Onsite travel to customers expected approx. 20% of time
Basic Qualifications:
4+ years of customer success experience, account management/sales experience a strong plus
Experience in high customer retention, renewal, and growth
Demonstrated history in the successful management of upsell campaigns
Experience working with complex Enterprise customers
Business fluency in both French and English
If this opportunity interests you, you might like these courses on Coursera:
LI-JB1