Customer Onboarding Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
As Customer Onboarding Specialist, you will actively guide our largest customers through the Postscript setup process. You will be responsible for communicating best practices, optimizing campaigns and automations, and troubleshooting any issues. Ultimately, your efforts will ensure that customers see a strong return in their first 60 days using Postscript. Your efforts will directly benefit our customers and contribute to our ambitious growth plans. Further, as an early member of the Onboarding team, you will play a key role in building the foundation that enables the future success of the Onboarding team.
This position is fully remote
Primary duties
Run one-on-one, best in class onboarding sessions with your assigned customers, including coaching customers through list growth, automations, campaigns and more
Design creative ways to onboard customers and fuel immediate growth
Consistently meet and exceed onboarding health targets
Strategize with customers on marketing strategies to drive growth
Build strong relationships and ensure long-term brand loyalty
Follow up with customers to ensure their technical issues are resolved
Become a critical voice on the team in iterating on our customer journey. Actively contribute to deep collaboration among sales and product teams in order to create a the most seamless onboarding experience
Develop and maintain deep expertise in our product, services, and of the marketing technology domain, including industry trends, compliance/regulatory considerations and trendsetters
Requirements
2+ Years in a customer-facing role. Experience in SaaS, software or closely related tech preferred
Ecommerce or martech experience highly preferred
Demonstrated experience coaching and mentoring
Demonstrated problem solving abilities, including with technical issues
Strong process-orientation and ability to drive a consistent and repeatable experience
Experience in a high-growth, early stage environment preferred
Requirements
2+ Years in a customer-facing role within SaaS
Demonstrated experience coaching and mentoring
Demonstrated problem solving abilities, including with technical issues
Strong process-orientation and ability to drive a consistent and repeatable experience
Ecommerce and digital marketing experience preferred
Experience in a high-growth, early stage environment preferred
What You'll Love About Us
Salary range of USD $66,000-$75,000 base base plus significant equity (we do not have geo based salaries)
High growth startup - plenty of room for you to directly impact the company and grow your career!
Work from home (or wherever)
Fun - We’re passionate and enjoy what we do
Competitive compensation and opportunity for equity
Flexible paid time off
Health, dental, vision insurance
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice
What to expect from our hiring process :
Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript.
Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position.
Virtual Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
Homework Assignment: We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
Final FEACH Interview: This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!
About the job
Customer Onboarding Specialist
To see similar active jobs please follow this link: Remote Customer Success jobs
As Customer Onboarding Specialist, you will actively guide our largest customers through the Postscript setup process. You will be responsible for communicating best practices, optimizing campaigns and automations, and troubleshooting any issues. Ultimately, your efforts will ensure that customers see a strong return in their first 60 days using Postscript. Your efforts will directly benefit our customers and contribute to our ambitious growth plans. Further, as an early member of the Onboarding team, you will play a key role in building the foundation that enables the future success of the Onboarding team.
This position is fully remote
Primary duties
Run one-on-one, best in class onboarding sessions with your assigned customers, including coaching customers through list growth, automations, campaigns and more
Design creative ways to onboard customers and fuel immediate growth
Consistently meet and exceed onboarding health targets
Strategize with customers on marketing strategies to drive growth
Build strong relationships and ensure long-term brand loyalty
Follow up with customers to ensure their technical issues are resolved
Become a critical voice on the team in iterating on our customer journey. Actively contribute to deep collaboration among sales and product teams in order to create a the most seamless onboarding experience
Develop and maintain deep expertise in our product, services, and of the marketing technology domain, including industry trends, compliance/regulatory considerations and trendsetters
Requirements
2+ Years in a customer-facing role. Experience in SaaS, software or closely related tech preferred
Ecommerce or martech experience highly preferred
Demonstrated experience coaching and mentoring
Demonstrated problem solving abilities, including with technical issues
Strong process-orientation and ability to drive a consistent and repeatable experience
Experience in a high-growth, early stage environment preferred
Requirements
2+ Years in a customer-facing role within SaaS
Demonstrated experience coaching and mentoring
Demonstrated problem solving abilities, including with technical issues
Strong process-orientation and ability to drive a consistent and repeatable experience
Ecommerce and digital marketing experience preferred
Experience in a high-growth, early stage environment preferred
What You'll Love About Us
Salary range of USD $66,000-$75,000 base base plus significant equity (we do not have geo based salaries)
High growth startup - plenty of room for you to directly impact the company and grow your career!
Work from home (or wherever)
Fun - We’re passionate and enjoy what we do
Competitive compensation and opportunity for equity
Flexible paid time off
Health, dental, vision insurance
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice
What to expect from our hiring process :
Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript.
Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position.
Virtual Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
Homework Assignment: We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
Final FEACH Interview: This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!