Community Manager

Position Summary:

The Community Manager plays a key role in the Workplace Experience Americas team and is a part of the larger, global Workplace Services function. They have ownership over the day-to-day operations, meetings, and events at Pax8 Americas offices – activating the space to serve and enable various teams and functions. The Community Manager manages the employee and customer experience in our space, leading intentional and curated events, tours, activations, and communications. They deliver the desired outcomes from the business by continuously updating and improving our spaces to perform as a manifestation of the Pax8 Marketplace, supporting our vendors, partners, and our employees.

Location: Onsite at our Colorado HQ

Essential Responsibilities:

• Responsible for the day-to-day experience at the Pax8 HQ and Marketplace, along with the WEX team, providing the best experience to all Pax8ers, customers, visitors, and new hires – coordinating an anticipated and intentional encounter for every person that enters the space.

• Manages the Community Coordinator and Welcome Specialist with a dotted line to the Internal Events Coordinator.

• Runs stand-ups/run-of-shows for daily HQ schedule with Receptionist, Workplace Coordinator, Internal Events Coordinator, Facilities Manager, and any WEX leadership or stakeholders that need to be involved.

• Manages space calendar and has full understanding and control over all events, meetings, interviews, training, maintenance, janitorial, etc. happening in space on each day along with the Internal Events and meeting owner, as necessary.

• Works with Facilities manager and WEX Director on furniture repair, cleaning, replacement, and reconfiguration as needed for events.

• Collaborates with WEX Director and stakeholders on delivering high-value, curated customer experiences within the space.

• Leads meeting and encounter coordination and planning along with Community Coordinator including room/space management, A/V and technology coordination and set-up, and catering; with Internal Events included as needed.

• Responsible for creating and posting regular newsletters, digital signage, and various content to update Pax8ers on what is happening at HQ and how events or customer engagements tie to the greater Pax8 strategy.

• Manages the placement of digital signage screens and owns content creation for HQ and Americas offices – including welcome signage for customers and visitors.

• Observes space etiquette and pushes out, along with WEX Director, education and signage/content as needed to remind Pax8ers of expected behaviors.

• Creates frequent opportunities for Pax8er feedback through surveys, Happy or Not, and quick experience gathering.

• Plans weekly activations for employees and guests, enabling the space to be used in many ways to meet the needs and interests of different teams and functions.

• Acts as remote support for other Pax8 offices in the region, confirming there is equitable access to amenities and communications.

• Coordinates the calendar, maintenance, and experience for booking the Denver corporate apartments, bringing in Facilities Manager for repairs as needed.

• Collaborates with Facilities Manager on maintaining the Day Porter schedule ensuring that HQ is cleaned on a daily, weekly, monthly task schedule and that the space is prepped and turned over before and after events.

• Owns Workplace Experience Share Point site, along with WEX Director, ensuring it stays up to date with WEX communications and documents, and aligns with Internal Events and Facilities sub-sites.

• Assists Facilities Manager with vendor management and ensures the right experience is being delivered with furniture, food, and beverage, booking hardware, A/V, acoustics/music, janitorial, and HVAC.

• Along with Facilities Manager and Tech Services, manages the user experience, maintenance, and configuration of WSD and associated booking hardware.

• Partners with Facilities on Access Control approvals and distribution or termination of employee access.

• Responsible for resolution and close-out of WEX-specific WSD service tickets.

• Partners with Internal Events team to execute onsite events.

• Works with WEX Director to manage and forecast Workplace Community budget.

• Gives daily updates and recaps to WEX Director to collaborate on ideas for continuous improvement.

Ideal Skills, Experience, and Competencies:

• At least five (7) years of office management experience, preferably in a hospitality-drive or community-focused environment.

• Expert skills with Microsoft Office Suite.

• Advanced experience with creating content for digital communications.

• Advanced experience with communication platforms such as Teams, Slack, SharePoint, and digital signage systems.

• Advanced knowledge around A/V systems and hardware.

• Proficient project management knowledge.

• Knowledge of ServiceNow ticketing system within Workplace Service Delivery.

• Advanced familiarity with FF&E repair and replacement process through dealers and vendors.

• Strong communication skills and ability to manage stakeholders.

• Knowledge around various access control systems.

• Strong customer-service focused attitude with urgency to follow-up.

• Strong verbal and writing skills.

• ​​Demonstrated knowledge in managing service contracts and vendor relationships. 

• ​​Hands-on experience in business economics and accounting principles​.

• ​​Highly organized detail-oriented with an ability to prioritize and handle multiple tasks and projects simultaneously. ​ 

• ​​Ability to grasp complex ideas and change direction quickly in a fast-paced environment.

Required Education & Certifications:

• B.A./B.S. in a related field or equivalent work experience.

Compensation:

• Qualified candidates can expect a compensation range of $86,000 to $110,000 or more depending on experience.

Expected Closing Date: 11/19/2024

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