Business Analyst

Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space. 

We are hiring a Business Analyst to work on a pivotal Federal program that is making a positive impact on millions of Americans' daily lives.

What you'll be doing:

Working closely with our engineering and product development teams by facilitating positive inbound and outbound communications with our customers along with related technical support activities. You will work on a variety of items such as incoming customer requests for information or assistance, outgoing communication to prospective customers to offer insight and education about our platform and technical tasks to configure setup for customers.

What you’ll bring:

• Support: Experience working within a customer support environment in a technical role, fielding and responding to technical and non-technical issues

• Create training materials, both for end users and the helpdesk staff, to provide a deeper understanding of the system's features and functionality

• Experience developing a self-service knowledge base on SharePoint that includes step-by-step guides, FAQs, and video tutorials to help users troubleshoot common issues

• Experience with collaboration tools such as Confluence and SharePoint

• Ability to think strategically and frame problems in clear approachable language and writing, directed at both technical and non-technical audiences

• Effectively liaison between users and engineering

• Experience writing onboarding materials, SOPs, etc. 

• A consultant mindset that keeps the needs of the client and users at the forefront of all decisions

• Experience working in Agile development environments

Requirements:

• Must be a US Citizen and able to work domestically 

• Must be able to attain low-level security clearance 

Education:

• Bachelor’s Degree

Benefits:

• Fully remote

• Tech & Education Stipend

• Comprehensive Benefits Package

• Company Match 401(k) plan

• Flexible PTO, Paid Holidays

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hr@Oddball.io

Compensation:

At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.

United States Wage Range: $90,000 – $120,000