Bilingual Global Logistics Specialist (Spanish or Japanese)

Salary: $66,560 Annually 

Job Summary: 

The Junior Global Logistics Specialist will accomplish tasks under the Global Logistics Manager’s guidance. This position will coordinate, in English and other foreign languages, with various domestic and international logistics companies to ensure outbound shipments are processed timely and economically.

Job Expectations:

• Report to the Global Logistics Manager any discrepancies of damaged or lost shipments, customs issues, and work with various freight forwarders and logistics vendors to ensure shipments are properly sent to their correct destination and on time

• Support Global Logistics Specialists and Team Lead’s daily functions

• Maintain TMS vendor rates and routings, lead times, pick up times, logos, VAT, tracking mapping, and shipping content.

• Research lost shipments, broken items and track items between custom brokers and iHerb Logistics

• Follow-up with freight forwarders and other vendors on a daily basis to ensure timely transit

• Organize and report monthly customer survey results to the management team for improvements

• Perform audits, review logistics processes with the management team when needed

• Obtain quotes, prepare and send vendor pricing update reports to the Accounting Department and the management team

• Translate documents if needed

• Attend corporate meetings when translation is necessary

• Support assigned projects when needed

Knowledge, Skills and Abilities:

Required:

• Must be bilingual

• Interpersonal skills

• Communication skills – must be able to speak, read and write in the native country’s language

• Listening skills

• Problem analysis and problem-solving

• Knowledge of customer service principles and practices

• Adaptability

• Initiative

• Stress tolerance

• High degree of accuracy and attention to detail

• Excellent organization skills and ability to multi-task

Equipment Knowledge:

• Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel and etc.

Experience Requirements:

Generally requires a minimum of two (2) years of related experience.

Education Requirements:

High school diploma required. Bachelor’s Degree preferred, or equivalent experience required.

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required