Atlassian Administrator

Position Summary

The Atlassian Administrator will be responsible for the administration, configuration, maintenance and optimization of all Atlassian products. This role will ensure that all Atlassian products operate efficiently, meet organizational needs and support business objectives across many departments. The ideal candidate will have technical expertise, process improvement skills, and the ability to work closely with multiple teams to better improve processes and functionality.

Essential Tasks

Platform Administration:

• Manage and maintain SAAS Atlassian tools, including Jira, Jira Service Management (JSM), Confluence and related plugins

• Monitor system performance, upgrades, licenses and ensure system availability and scalability

• Implement and enforce governance, permissions, and security standards

Customization and Optimization:

• Create and maintain dashboards, reports and metrics to track and measure key performance indicators

• Configure and manage incident, problem, and change management processes

• Design and build asset schemas

• Improve content management and team collaboration in Confluence

• Implement integrations with other systems and tools (e.g., LogicMonitor, Salesforce, Simplesat)

User Support and Training:

• Provide technical support for Atlassian users

• Conduct training sessions and create user documentation

• Serve as the primary liaison between technical teams and business units for Atlassian-related matters

Process Improvements:

• Work with department stakeholders to improve project management workflows

• Analyze current configuration and recommend optimizations

• Stay informed about new Atlassian product features

Reporting and Analytics:

• Create and manage custom reports and dashboards

• Analyze data to identify trends and insights that can improve performance

Compliance and Security:

• Ensure compliance with organizational policies, regulatory requirements, and industry standards

• Collaborate with the IT security team to maintain a secure environment for Atlassian products

Preferred Skills and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)

• 6+ years of experience as an Atlassian Administrator, with a strong focus on Jira and Confluence

• Proven experience in customizing workflows, schemes, and dashboards

• Experience with scripting languages, custom script writing, and automation tools (e.g., Jira Automation, Groovy, ScriptRunner)

• Experience implementing ITIL or other IT service management frameworks

• Deep understanding of Atlassian best practices and architecture

• Strong problem-solving and troubleshooting skills

• Excellent communication skills with the ability to work with technical and non-technical stakeholders

The pay range for this position is $75,000-88,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

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