Associate Strategic Account Manager
Job Overview:
The Associate Strategic Account Manager will play an integral role in supporting Coursera's strategic partnerships with leading industry and university partners. Reporting directly to a Principal Strategic Account Manager, this role is responsible for day-to-day partner communications, ensuring operational excellence, and assisting with strategies that drive partner satisfaction and content performance on Coursera’s platform.
Responsibilities:
Serve as a primary contact for day-to-day inquiries from assigned partners, responding promptly and professionally.
Facilitate smooth communication between partners and internal Coursera teams, including Product, Marketing, Data Science, and Content Operations.
Analyze, monitor, and track partner content performance metrics, including learner engagement, retention, and satisfaction.
Prepare regular partner-facing reports that highlight key performance indicators and insights.
Support senior account managers with strategic recommendations based on data-driven insights and maintain strong relationships with partners.
Basic Qualifications:
3 years of experience in account management, customer success, client services, or related fields.
Strong organizational, communication, data-driven, and relationship-building skills.
Ability to manage multiple partner requests and projects simultaneously in a fast-paced environment.
Ability to manage external relationships and collaborate cross-functionally with internal teams.
Highly organized and detail-oriented, capable of managing multiple tasks and deadlines.
Preferred Qualifications:
Familiarity with education technology, online learning trends, or digital content management.
Experience working cross-functionally with product, marketing, or analytics teams.
Proficiency with CRM systems (e.g., Salesforce) and data visualization tools (e.g.,Tableau).
Strong interest in supporting learners and partners through innovative online learning solutions.
Ability to adapt quickly to changing priorities and partner needs, demonstrating flexibility and a proactive approach to problem-solving.
If this opportunity interests you, you might like these courses on Coursera:
#LI-NM1
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Associate Strategic Account Manager
Job Overview:
The Associate Strategic Account Manager will play an integral role in supporting Coursera's strategic partnerships with leading industry and university partners. Reporting directly to a Principal Strategic Account Manager, this role is responsible for day-to-day partner communications, ensuring operational excellence, and assisting with strategies that drive partner satisfaction and content performance on Coursera’s platform.
Responsibilities:
Serve as a primary contact for day-to-day inquiries from assigned partners, responding promptly and professionally.
Facilitate smooth communication between partners and internal Coursera teams, including Product, Marketing, Data Science, and Content Operations.
Analyze, monitor, and track partner content performance metrics, including learner engagement, retention, and satisfaction.
Prepare regular partner-facing reports that highlight key performance indicators and insights.
Support senior account managers with strategic recommendations based on data-driven insights and maintain strong relationships with partners.
Basic Qualifications:
3 years of experience in account management, customer success, client services, or related fields.
Strong organizational, communication, data-driven, and relationship-building skills.
Ability to manage multiple partner requests and projects simultaneously in a fast-paced environment.
Ability to manage external relationships and collaborate cross-functionally with internal teams.
Highly organized and detail-oriented, capable of managing multiple tasks and deadlines.
Preferred Qualifications:
Familiarity with education technology, online learning trends, or digital content management.
Experience working cross-functionally with product, marketing, or analytics teams.
Proficiency with CRM systems (e.g., Salesforce) and data visualization tools (e.g.,Tableau).
Strong interest in supporting learners and partners through innovative online learning solutions.
Ability to adapt quickly to changing priorities and partner needs, demonstrating flexibility and a proactive approach to problem-solving.
If this opportunity interests you, you might like these courses on Coursera:
#LI-NM1