Americas Lead - Creative Operations

Spotify’s Creative Lab is seeking a seasoned program manager to lead the Americas Creative Operations team. The Creative Operations team works directly with Spotify’s largest brand partners, overseeing the production of all ad campaign assets (digital, video, audio, etc.) and delivering a positive and seamless client experience. This manager will leverage their expertise across client services and production, a deep understanding of sales and client priorities, and strong people management skills to lead an impactful, efficient, and innovative team. This position will require a deep understanding of the production process across multiple mediums, the ability to drive productivity amidst ambiguity, and the expertise to interpret and diplomatically convey complex feedback to a client, internal stakeholder, or external production partner.

Spotify is a fast-paced, high-growth environment, and this role will be responsible for creatively adapting to evolving business needs to drive impact. This role reports to an Associate Director on the Creative Operations team. Creative Operations is part of Spotify’s Creative Lab team, which leads creative, strategy, operations, and production for the Spotify advertising business. We work collaboratively with brands and agencies to inspire, create, and scale creativity with Spotify-first thinking. Our purpose is to build brand experiences that use the creative, cultural and contextual potential of Spotify that fans love.

What You'll Do

• Manage a medium-sized team of full time and contract project managers across the US, CA, and LATAM – driving development and impact across your org

• Partner with Sales, Account Management, and Strategy leadership to evolve the PM support model, thoughtfully share and receive feedback, and improve XFN processes

• Provide effective coaching and support for direct reports & serve as an escalation path for partner teams

• Build strong, well-managed relationships with peers and senior partners, viewed as a subject matter expert and go-to resource for across Spotify’s Ads BU

• Lead high-profile client and senior internal partner conversations, and curate/conduct XFN training on behalf of the team

• Identify business problems to be addressed and clearly scope out the workstream, to be driven by self or team; Prioritize projects based on their contribution to business goals and internal/external impact

• Design and uphold standard of excellence in client & production support across internal team and 3P production partners

• Effectively present & communicate challenges, impact, and team roadmap to XFN leadership

• Manage any concerns and align on best ways forward, informed by subject matter expertise, understanding of XFN dynamics and Spotify’s clients

• Proactively drive projects forward, anticipate needs, understand the risks and problem solve across teams

• Efficiently multitask under pressure, while taking the unexpected in stride

• Meet and manage deadlines in a casual but effective manner

• Assess, manage, and grow 3P production partner network

Who You Are:

• A min of 7+ years experience in a client-facing, project management or ad sales marketing role, preferably: In a people-manager role/ With podcast advertising experience

• Experience communicating with high-caliber clients, translating their needs to creative teams and vice versa

• Production or production-adjacent experience, with deep knowledge of the ad & branded content production process across multiple mediums

• Experience sourcing, onboarding, and managing 3P vendors

• A trusted leader who can spearhead large-scale projects on time, within scope, and across multiple partners and teams

• Strong understanding of the competitive landscape and global trends impacting the industry

• Demonstrated ability to discover knowledge required to solve new challenges

• Self-prioritize towards innovative, challenging goals that drive positive business results

• Effective but diplomatic communication skills - the ability to tailor communication style based on audience, providing an appropriate context for team and partners to operate effectively

• Engaged and curious, exhibiting a growth mindset

• Comfortable in an ambiguous, fast-paced environment

• Humble and hungry teammate always willing to pitch in wherever needed

• Ability to thrive in a collaborative culture, embracing change and effectively implementing feedback

• Proactive and savvy problem solver; adaptable and easygoing; ability to see projects through to the finish 

Where You'll Be:

• We offer you the flexibility to work where you work best! For this role, you can be within the EST or PST time zone as long as we have a work location.

The United States base range for this position is $116,941 - $167,059 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.